TERMS OF ENGAGEMENT

BETWEEN THE NUTRITIONAL THERAPIST (NT)

 AND CLIENT

The Nutritional Therapy Descriptor

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.

Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.

When booking a 1–1 consultation you will receive a form to be completed and signed. This form underwrites the following:

The Nutritional Therapist (NT) requests that the Client notes the following:

• The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.

• Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

• NTs are not permitted to diagnose, or claim to treat, medical conditions.

• NTs recommendations are not a substitute for professional medical advice and/or treatment.

• Your NT may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.

• Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

• This document only covers the practice of nutritional therapy within this consultation, and your practitioner will make it clear if he or she intends to provide services that are outside the scope of nutritional therapy practice.

• All communications will be conducted via email hereafter and any email queries will be responded to within clinic hours.

•  

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.

• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by my NT. This is necessary because of any possible reaction between medication and the nutritional programme.

• It is important that I tell my NT about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.

• If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my NT promptly for clarification.

• I understand that the recommendations are personal to me and may not be appropriate for others.

• I must contact my NT should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.

• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my NT.

• It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and charged in full.

• I understand that cancellation with less than 72–hours but more than 48–hours notice will receive a 50% refund. Cancellations with less than 48–hours notice will be charged at the full fee.

• I understand that appointment rescheduling with less than 48–hours may incur a fee.

Payment Terms

• Payment is required in advance of all appointments.

• Payments can be made by card via the online payment system. A debit or credit card number will be requested at the time of booking when booking online.

• If your therapist creates the booking/package for you, an invoice will be sent to you that is required to be paid in advance.
  Instalment payment plans are available for the 3 month and 6 month packages only.

Cancellation Policy

• Appointments cancelled with more than 72–hours will receive a full refund. 

• Appointments cancelled with less than 72–hours but more than 48–hours notice will receive a 50% refund.

• Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full.

• Appointment rescheduling is required with 48–hours notice before the appointment. Less than 48–hours notice may incur a fee.

Confidentiality and Data Protection

The Nutritional Therapist will keep your personal information confidential and secure following the GDPR guidelines for the practice. The NT will not share your information with third parties without your consent. However, if the NT believes there is a risk of significant harm to yourself or another person, the NT may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review.

 We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct.

Complaints and Concerns

If have any concerns or problems with the service provided, which you have not been able to resolve with your Nutritional Therapist, you may raise this by emailing linnea@wholebeing-nutrition.com who will support you in finding a resolution.

Working with Multiple Consultants

Your Nutritional Therapist may suggest you see other wellness professionals to support your goals. Information about your symptoms and condition will be discussed between team members in a secure area so that we can provide you with a coordinated treatment plan. Your Nutritional Therapist will ask for your informed consent to share information with the team and ask if there is anything that you want to remain confidential.

Scope of Practice

Wholebeing Health & Nutrition practice in accordance with the British Association of Applied Nutrition & Nutritional Therapy’s (BANT) ethical framework.

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows us to work with individuals to address nutritional balance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach.

We will never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to a medical professional. We will also frequently work alongside a medical professional and communicate with other healthcare professionals involved in a client’s care to explain any nutritional therapy programme that has been provided.